Body-worn camera can support public-facing staff during lockdown

Security staff and other staff in public-facing roles, whether in retail, hospitality, healthcare or public transport settings sometimes find themselves in challenging situations, such as being at risk of physical or verbal assault, where they may not feel safe.

With a Coronavirus (COVID-19) lockdown now in force across England, customer-facing staff in organisations that remain open, because they offer essential and critical services, may feel vulnerable if they are enforcing rules aimed at reducing the transmission of the virus. These could be roles where they are being asked to enforce rules on the wearing of face-coverings or on social distancing.

If you are looking to provide these members of staff with more protection and support Motorola Solutions have developed body-worn cameras, which can integrate with CCTV systems to provide additional video footage as well as being a device to alert other staff of an incident. Security Group is now selling the body-worn cameras and can demonstrate how they can be integrated with the Avigilon Control Center video management software.

The lightweight Motorola Solutions VT100 body-worn camera is a small, unobtrusive device which can provide an added sense of security to those wearing them, knowing that help is at hand with the push of a button. In order to provide reassurance to customers the front tag can include your logo and brand colours to make the VT100 an integral part of your staff uniform.

By using these devices businesses and public sector organisations are protecting the health and safety of their staff and making them feel safer in their role. Motorola Solutions said that staff in public-facing roles who don’t feel safe at work are more likely to leave the company or take insurance and legal claims against the employer when a safety incident occurs. Therefore body-worn cameras are a positive way to show that as an employer you do care about supporting them and can take action if they are actually abused or threatened.

If an incident does occur the employee can verbally notify the aggressor of the fact, they are wearing a body-worn camera, which it is found can de-escalate the situation right away. However, in cases where the abuse continues, the VT100 can be activated by the employee simply with a one-push press on the device. These initiates recording and it will capture evidential footage when necessary.

When the camera is switched on, and is used in combination with the employer’s normal CCTV system, an alarm will be prompted and a live video stream to the control room, alerting security staff to the incident, and allowing immediate assessment of the situation. The cameras are also intuitive to use, requiring minimal operational training for employees.

If you believe your staff need additional support to feel safe at work Security Group can demonstrate how the VT100 body-worn cameras could help and how they can be integrated with your CCTV system. For more information contact us.