Leanne takes over role to support customers

Security Group customers may have heard a new voice at the end of the telephone recently arranging intruder alarm maintenance visits. This is because we have a new business administrator on the team, Leanne Gough.

Leanne is helping to continue our high standard of customer service and ensuring our office support is functioning effectively at Security Group and our parent company, Ecl-ips.

She joined the group from the insurance industry where she worked for 17 years. Leanne began in customer services where she continued for five years. She then progressed into accounts where she became a senior team leader for insurer broker accounts. She was then the go-to person to help and support staff.

Over her career Leanne has completed a Level 2 NVQ in Business and Administration; City & Guilds Level 2 and 3 in bookkeeping and an AAT Level 2 in accounting as well as additional courses to help her career development.

She said: “I am someone that likes to take any opportunity to develop myself and skill set to strive and be the best possible me.”

Outside of work she enjoys spending time with family and friends and cooking. She has two boys so her weekends are normally filled with football, park time and the occasional bike ride.

Engineers recruited to support projects

Ecl-ips has also recruited two engineers to the operations team who will support Security Group projects if necessary. Joe Newey  joined as a Project Engineer, having qualified in fire and security last summer, after three years of study at college. Although just 22 years old, he has already worked in the industry for five years.

He joins at a time when we have some large projects underway so he has been deployed on site quickly. However, this has not fazed Joe who said he was, “loving every second of my new journey.”

He added: “I am very passionate about my work and always looking to help others if I can.”

In his spare time Joe indulges his love of football, playing every Saturday as a goalkeeper for a local team and watching the game as a Birmingham City supporter.

Tom Clark, aged 20, has joined as a Trainee Project Engineer. He arrived having had a variety of jobs previously which gave him a good foundation for his new role.

He has been a fire technician, undertaking an electrical installation Level 3 course; worked laying and maintaining gas pipes, where he achieved a GNO1 qualification and, most recently, he was a loft insulation installer, completing a NVQ loft installation course.

However, Tom decided he wanted to follow a more technical career path and that the security industry would be a good fit.

Providing great customer support

Leanne will be ensuring customers get the support they need whether it is from the engineers or the office team. If you want to know more about how we can help with your security needs, please get in touch.